Academy · Sales (Order-to-Cash) · 200 Practitioner
Returns, Credit and Debit Memos
Covers customer returns, credit and debit memo requests, invoice corrections and their approval controls in SAP S/4HANA, with the stock and finance results each one produces. Ends with a test set and the evidence a process owner needs to sign off returns and refunds.
- 46 minutes
- 5 lessons + quiz
- Sales Practitioner, Key User
What you’ll be able to do
- Process customer returns with returns delivery
- Create credit and debit memo requests
- Explain approval and blocks
- Verify inventory and finance effects
- Test return scenarios
Sources and further reading
- Executing Lean Customer Returns (BDD) · SAP Learning
- Implementing SAP S/4HANA Cloud Public Edition Sales: Complaint Processing (course) · SAP Learning
- Complaints Processing · SAP Help Portal
- Getting an Overview of the Analytical Features of SAP S/4HANA Sales (lesson) · SAP Learning
- Exploring Functions and Innovations in SAP S/4HANA Sales (learning journey) · SAP Learning
- SAP S/4HANA product documentation (on-premise / Cloud Private Edition) · SAP Help Portal