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Academy · SAP Test Management & TCoE · 400 Expert

SAP TCoE Metrics, Value and Governance: KPIs, Value Realization and the Steering Committee

Measures whether the TCoE is worth what it costs. Goes beyond test-cycle reporting in sap-tst-307 to a small set of capability KPIs (severity-weighted escapes, detection percentage, coverage of critical processes, cycle time, cost per regression cycle, service levels), DORA delivery measures translated to SAP transports, value realization against the business case with honest attribution, a governance rhythm with a quality council and an improvement backlog, controls against metric gaming, and a one-page value report that ends in a decision.

  • 69 minutes
  • 7 lessons + quiz
  • Test Lead / Test Manager, Program / PMO Lead, Process Owner
Start the course
  1. 01From cycle metrics to TCoE metrics9 min
  2. 02The KPI set10 min
  3. 03Delivery measures for SAP change9 min
  4. 04Value realization8 min
  5. 05The governance rhythm9 min
  6. 06Metric pitfalls8 min
  7. 07The one-page value report16 min
  8. QZCourse quiz12 questions

What you’ll be able to do

  • Define a small TCoE KPI set covering quality, speed, cost and service
  • Connect KPIs to the business case and track value realization
  • Use delivery measures such as change failure rate and lead time for SAP changes
  • Set up a steering committee and quarterly business reviews
  • Avoid metric gaming and vanity metrics
  • Report TCoE value to executives in one page

Sources and further reading