SAP TCoE Metrics, Value and Governance: KPIs, Value Realization and the Steering Committee

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TCoE metrics and value card

• Pick KPIs with Goal-Question-Metric; keep about nine across quality, speed, cost and service.
• Normalize per release event, per 100 changes and per critical process; mix leading and lagging measures.
• Weight escapes 10 / 3 / 1 by severity, count only escapes linked to a change, and pair with DDP (30-day window).
• Every KPI gets a card: definition, source, owner, frequency, baseline, target, balancing KPI.
• Translate DORA to SAP: CMP import events, transport-to-import lead time, corrections within 7 days, rework imports.
• Benefits register: baseline, expected, measured, claimed, evidence, owner; claim only what you can attribute.
• Separate cash savings from capacity released, and say where the capacity went.
• Rhythm: release report, monthly service review, quarterly quality council, annual review; pack five days ahead.
• Controls: definitions under change control, balancing pairs, independent extraction, sample audits, no individual ranking.
• One page: verdict and ask, scorecard with trend and target, value versus plan, commentary, risks, decisions.