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Academy · SAP Test Management & TCoE · 400 Expert

Partners, Offshore and Scaling an SAP TCoE: Sourcing Models, SLAs and Knowledge Retention

Most SAP TCoEs depend on partners. This course covers sourcing models (staff augmentation, capacity call-off, managed testing service, outcome-based) chosen per service, onshore and offshore splits that keep business judgment close to process owners, service levels and KPIs that reward quality rather than volume, customer ownership of assets and deliberate knowledge retention, partner performance management with evidence sampling and an escalation ladder, and transitions and exits planned from day one, extending the partner lesson in sap-tst-310.

  • 61 minutes
  • 6 lessons + quiz
  • Test Lead / Test Manager, Program / PMO Lead
Start the course
  1. 01Sourcing models8 min
  2. 02Designing the onshore and offshore split9 min
  3. 03SLAs and KPIs in contracts17 min
  4. 04Knowledge and asset ownership8 min
  5. 05Managing partner performance9 min
  6. 06Transitions and exits10 min
  7. QZCourse quiz12 questions

What you’ll be able to do

  • Compare staff augmentation, managed service and outcome-based testing contracts
  • Design an onshore/offshore split that keeps business knowledge close to process owners
  • Write SLAs and KPIs that reward quality, not volume
  • Run knowledge transfer and keep test assets owned by the customer
  • Review partner deliverables and manage performance
  • Plan transitions and exits without losing capability

Sources and further reading