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Academy · Business User / Key User · 200 Practitioner

Preparing End Users and Go-Live

Prepares key users for the last stretch of an SAP S/4HANA project: training colleagues by role, turning tested scenarios into short work instructions, running the business side of cutover (master data, open items, stock and balances), triaging hypercare issues into training, data, configuration or defect, and giving honest input to the go/no-go decision.

  • 39 minutes
  • 5 lessons + quiz
  • Key User
Start the course
  1. 01Training by role8 min
  2. 02Work instructions8 min
  3. 03Cutover from the business side8 min
  4. 04Hypercare triage8 min
  5. 05Readiness input to go/no-go7 min
  6. QZCourse quiz12 questions

What you’ll be able to do

  • Plan role-based end-user training built on tested scenarios
  • Build a short, versioned work instruction from a tested scenario
  • Perform business cutover checks such as opening balances and open items
  • Triage hypercare issues into training, data, configuration or defect
  • Contribute evidence-based input to the go-live readiness decision

Sources and further reading