Preparing End Users and Go-Live

Keep this: job aid

Key user go-live card

• Training map: role, people, tested scenarios, format, duration.
• Train in the training client with role-based users and refreshed data; include weekly exceptions.
• Measure readiness with practical checks per person.
• Work instruction: purpose, role and app, before you start, steps, check, if it goes wrong, version and owner.
• Cutover: freeze rules, catch-up list, data checks in rehearsed order with rehearsed reports.
• Day one: periods open, output works, users log on, interfaces respond, first transactions posted.
• Triage: training, data, configuration, defect; new wishes are change requests.
• Look for patterns and feed missed tests to the regression pack.
• Readiness: met, met with exception, not met, each with evidence.
• After go/no-go: own the conditions, workarounds and hypercare cover.