Sales & Distribution
What is SAP Customer Experience (CX)?
SAP's cloud portfolio for commerce, sales, service, marketing, and customer data.
It includes SAP Commerce Cloud, Sales Cloud, Service Cloud, and Emarsys. Integration with S/4HANA covers products, prices, orders, and customers. Order replication between commerce and ERP is a common integration test focus.
Related terms
SAP Customer Relationship Management
SAP's on-premise CRM suite for marketing, sales, and service, now succeeded by SAP Sales and Service Cloud and S/4HANA Service.
SAP Integration Suite
SAP's BTP-based integration platform including Cloud Integration, API Management, Event Mesh, and Integration Advisor.
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