Project Methodology
What is End-User Training?
Training that prepares business users to operate the new system in their roles.
Training uses role-based materials and a training system or client with realistic data. Train-the-trainer approaches use key users. Completion rates are a go-live readiness criterion.
Related terms
Key User
A business expert who represents a functional area in design, testing, and training, also called super user.
Organizational Change Management
Structured activities that prepare, equip, and support people to adopt new processes and systems.
Go/No-Go Decision
A formal checkpoint where leadership decides whether readiness criteria are met to proceed with cutover or go-live.
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