Project Methodology
What is Key User?
A business expert who represents a functional area in design, testing, and training, also called super user.
Key users participate in fit-to-standard, execute UAT, and train end users. Their availability is a critical project resource. They often become first-level support after go-live.
Related terms
User Acceptance Testing
Testing by business users to confirm the solution supports their processes and is acceptable for go-live.
Organizational Change Management
Structured activities that prepare, equip, and support people to adopt new processes and systems.
End-User Training
Training that prepares business users to operate the new system in their roles.
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