Now accepting guest editorial from SAP, Oracle, Workday and ServiceNow practitioners.Pitch a guide
The Sign-Off Table

Academy · Sales (Order-to-Cash) · 200 Practitioner

SAP S/4HANA Service: Moving from Customer Service (CS) to Service Orders, Contracts and Confirmations

Introduces SAP S/4HANA Service (service requests, orders, confirmations, contracts, in-house service and service with advanced execution) as the successor to classic Customer Service (CS), whose compatibility-scope use rights end in 2030 or later. It maps CS processes to the new objects, explains billing through billing document requests and DIP, and defines the end-to-end tests from service request to invoice and margin.

  • 60 minutes
  • 6 lessons + quiz
  • Sales Practitioner, Maintenance Practitioner, Process Owner, Test Lead / Test Manager
Start the course
  1. 01CS in SAP S/4HANA: the 2030 clock10 min
  2. 02The SAP S/4HANA Service object model10 min
  3. 03Service orders and confirmations10 min
  4. 04Service contracts and billing10 min
  5. 05In-house repair and advanced execution10 min
  6. 06Testing service-to-cash10 min
  7. QZCourse quiz12 questions

What you’ll be able to do

  • Explain the S/4HANA Service object model and how it differs from CS
  • Map CS service orders, contracts and notifications to S/4HANA Service
  • Process service orders, confirmations and resource-related billing
  • Explain advanced execution and in-house repair
  • Test the service-to-cash chain

Sources and further reading