SAP S/4HANA Service: Moving from Customer Service (CS) to Service Orders, Contracts and Confirmations

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CS to SAP S/4HANA Service card

• CS is compatibility scope (SAP Note 2269324): under RISE use rights run longer (check the note for the current date); run the usage check (SAP Note 2399707).
• Standard types: SRVR request, SRVQ quotation, SRVO order, SRVC confirmation, IHRP in-house service; items SRVP, SRVM, SRVE, SRVS.
• Mapping: notification → request; PM service order → SRVO or advanced execution; IW41 → SRVC; SD contract WV → service contract; DP90 → BDRs.
• Items are account assignment objects: costs and revenue land on service items.
• Confirm only released items; completion creates actual costs and BDRs (SVCB); bill via Create Billing Documents.
• Contracts: test determination (found, none, several, uncovered object) and billing (regular, mid-period change, termination, renewal).
• Contract BDRs (SVTB) are generated by CRMS4_BILLING_BDR_GENERATE; schedule it.
• Advanced execution: execution order item → billable maintenance order → DIP debit memo request; check lines against actuals.
• Migrate contracts with a billed-period reconciliation; no period billed twice.
• Decide and test access to CS history before go-live.