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Academy · AI in SAP · 200 Practitioner

Joule Agents and Joule Assistants: How SAP's AI Agents Work and How to Evaluate Them

SAP's agent model in practice, from SAP's own documentation: how Joule skills, Joule Agents and Joule Assistants differ; how an agent plans, uses MCP tools through the Agent Gateway and asks for confirmation; where SAP-delivered agents such as the Accounts Receivable Assistant's agents sit in a process; how to choose use cases with SAP's Joule Agent Discovery Workshop plus a risk gate; how to design human-in-the-loop controls; and how to evaluate a pilot with a baseline, an evaluation set, error analysis and AI Unit cost per case. Statuses as of 17 October 2026.

  • 54 minutes
  • 6 lessons + quiz
  • Process Owner, Key User, Test Lead / Test Manager, Solution Architect
Start the course
  1. 01From chat to agents: skills, agents and assistants9 min
  2. 02How an agent works9 min
  3. 03SAP-delivered agents in a business process9 min
  4. 04Choosing use cases: the agent discovery approach9 min
  5. 05Human in the loop: approvals, thresholds and escalation9 min
  6. 06Evaluating a pilot and deciding to scale9 min
  7. QZCourse quiz12 questions

What you’ll be able to do

  • Explain the difference between a Joule skill, a Joule agent and a Joule Assistant
  • Describe how agents are triggered and how they use tools, business context, identity and confirmation
  • Run an agent discovery workshop to select high-value use cases and add a risk gate
  • Define human-in-the-loop checkpoints, thresholds and escalation for an agent in a finance process
  • Evaluate an agent pilot with a baseline, an evaluation set, error analysis, cost per case and a scale decision

Sources and further reading