Operating SAP S/4HANA Cloud Private Edition under RISE with SAP

Keep this: job aid

RISE operations cheat sheet

• RISE private edition = single-tenant SAP S/4HANA Cloud Private Edition (SAP Cloud ERP Private), operated by SAP ECS.
• Read the R&R PDF your contract references: Standard, Optional, Additional, Packaged Services, Excluded.
• Default rule: an applicable task nobody bought is the customer's.
• Standard: backups, technical monitoring, kernel patches, updates, housekeeping jobs, restores (6 per SID per year), ABAP refreshes (12 per SID per year, same region) in v.3-2025.
• Packaged Services or customer: transports, application jobs, user administration, security notes, job and interface monitoring.
• Always customer: testing and acceptance, incident resolution sign-off, SSO design, customer-side DR procedures, validating restored data.
• Maintenance: same stack CMD → CMQ → CMR → CMP; regression in CMR; customer post-update steps before regression; book CMP downtime by service request.
• Service requests: customer creates and submits; SAP schedules (business hours for planned work) and executes; customer verifies.
• After the quarterly CMR refresh: block outbound interfaces, restore CMR settings, mask personal data before testers start.
• Keep a responsibility matrix with named owners and review it monthly with SAP ECS.